If your company’s measurement system is a mess, consider the seven deadly sins formulated by Pope Gregory the Great: gluttony, greed, wrath, lust, sloth, envy and pride.
Now compare those to the seven sins of corporate measurement:
1. Vanity. This sin uses measures devised solely to make managers look good.
2. Provincialism. This one lets departmental boundaries dictate performance measures.
3. Narcissism. It’s widespread: measuring from your own point of view instead of the customer’s.
4. Laziness. You assume you know what’s important to measure.
5. Pettiness. You measure only a small portion of what matters because you’re fixated on details.
6. Inanity. Stupid consequences flow from measuring the wrong thing. An irresistible example: To avoid waste, a fast-food chain told employees not to cook chicken until it was ordered, turning the fast-food chain into a slow-food chain.
7. Frivolity. This happens when leaders don’t take metrics seriously.
— Adapted from “The Mis-measure of Work: Where Performance Metrics Go Wrong,” Michael Hammer and Lisa Hershman, The Conference Board Review.