One of your best weapons, when it comes to persuading others, is an adaptable.
Look out for these four styles of communicators, and adjust your approach when working with them:
Style 1: Fast and fearless. This person likes a fast pace, is good at rolling with problems and going on instinct.
Use these words: “We can make this happen today if we …” “The bottom line on this is …”
Style 2: Fun and creative.
Use these words: “You’ll win the XYZ prize for sure if you …” “Wow, this will be fun.”
Style 3: Step-by-step. This person values security and doesn’t like ambiguity.
Use these words: “Let’s take a few days and think this over before we decide.” “I promise I will …”
Style 4: Risk-averse. This person prefers a cautious approach.
Use these words: “The research shows that …” “This approach has a proven track record.”
— Adapted from Conversations for Change, Shawn Kent Hayashi, McGraw-Hill.
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