What would a conversation be without a speaker and a listener? Not a conversation at all. You need both. Yet we tend to focus on how well we perform as speakers, not as listeners—“What should I say? How should I say it? When should I say it?”
How much energy do you put into your? Polish up your listening skills with these tips:
• Don’t interrupt or talk over the other person.
• Don’t cut it short or rush to the “fix it” stage of a conversation. Quickness can be good for getting things resolved, but it halts trust-building.
Interesting fact: Research shows that men may be more likely to cut off the “venting” part of a conversation and jump to the “fix it” stage.
• Confirm what you heard, so the other person knows you understood.
“Research shows there’s a distinction between listening for and listening to,” says Laura Janusik, associate professor of communication at Rockhurst University. “Often we listen for what we think we’re going to hear. We put a filter on and don’t hear the whole message.”
Confirming what you heard allows the speaker to correct any misunderstanding.
• Use eye contact, head nods and verbal cues (uh-huh) while the other person talks. Women tend to give more “behavioral” cues than men, research shows.
— Adapted from “Listening skills can smooth path to career success,” Diane Stafford, Kansas City Star.
Like what you've read? ...Republish it and share great business tips!
Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...
We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.
The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.
" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/13305/are-you-really-listening "