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?4U…What’s the etiquette for texting in business?

by on
in Office Communication,Workplace Communication

If it’s common for your employees to text for business reasons, remind them to keep their professionalism intact. Business communications trainer Barbara Pachter offers these suggestions:

1. Never text an apology. An NFL quarterback recently made headlines for his lame texted apology. “Apologize in person, when you can,” says Pachter. “If that is not possible, the telephone is the next best alternative.”

2. Send good news via text. Never bad feedback.

3. Need to change a meeting time or venue? Better call. Attendees may not check their phones in time.

4. Choose your words carefully. As with e-mail, watch your tone. If you need to add a smiley face in order to make your meaning clear, perhaps you shouldn’t type it at all.

5. Be careful with abbreviations. For example, says Pachter, “A colleague received ‘np’ after thanking someone for his help. It took him a few moments to figure out that ‘np’ meant ‘no problem.’”

6. Don’t text under the table during a presentation. It’s noticeable and distracting to the speaker.

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