Pasta maker Barilla America scored a big “zero” with employees last year: zero work stoppages due to faulty processes.
Plus, the Bannockburn, Ill., U.S. headquarters of Italy’s largest food company decreased overall employee turnover to 8.1%, down from 10.8% the year before and well below the industry average of 17%.
Reason: A $50 million overhaul of the organization’s 18-year-old IT systems and work processes gave employees the tools they needed to increase speed and improve efficiency.
They got training every step of the way. One piece of the company’s “Transformation to Last” program was the creation of a central repository for organizational documents and training resources—including materials for 54 training courses. Nearly 800 employees participated in the sessions last year, which exceeded the company’s goal.
Plus, the new system connects employees with expertise and colleagues at Barilla facilities all over the world.
“Our training philosophy is that if the company instills a culture of enabling people to excel at what they are naturally good at and to trust their leaders, performance will follow,” says Wayne Bosch, vice president of HR.
Contact: Wayne Bosch, (847) 405-7564.