“The last sentence of an e-mail is like the last words of a phone call,” says Lynn Gaertner-Johnston, author of the “Business Writing” blog. So sign off with a courteous closing that suits the communication.
She offers a few examples:
See you in Montreal!
Have a great trip!
I will e-mail you in August to schedule lunch.
Please call me with any questions.
Thanks again for all your help with the artwork.
Thank you for your business. We appreciate the opportunity to serve you.
“Avoid continuously using ‘Have a great day!’ or a similar expression as your closing sentence,” Gaertner-Johnston says. “It becomes meaningless with constant use, and it is a bad fit with e-mail messages that communicate policies or announcements.”
And remember: Don’t add to the ending any important requests for approval or action. Most e-mail scanners don’t read that far.
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