Make sure employees–and bosses and HR–know exactly how to call in FMLA absences

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in FMLA Guidelines,HR Management,Human Resources,Office Communication,Workplace Communication

Employers that give confusing directions on how employees should apply for FMLA leave may end up facing litigation.

Make sure your entire staff is on the same page when it comes to responding to FMLA requests. Decide on a contact person and set a policy that lets all employees know. Create a log for recording all incoming FMLA communications. Remember, certifications may come directly from medical providers, who are likely to use fax or mail delivery.

Recent case: Jacquelyn Cooper worked for Gulfcoast Jewish Family Services as a mental health therapist for about four years. Then she was promoted to director of elder behavioral health, a position she apparently found stressful. She began experiencing what she called severe anxiety.

Cooper sent an e-mail to both the HR administrator and the HR director, requesting a meeting to discuss problems she was having with her direct supervisor. Her message also informed them she wouldn...(register to read more)

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