Issue: Instant messaging, or IM, has become the communication tool of choice in many companies.
Risk: Too many employees use IM for unauthorized reasons, which wastes time and may trigger lawsuits and security breaches.
Advice: Learn the risks and benefits of IM use, then draft a policy based on these tips below.
The casual, rapid-fire communication of instant messaging can be a great way for employees to interact with co-workers and customers. But it's also a simple way for them to chat with buddies as well.
In fact, when asked who they contact most via IM at work, 40 percent of workplace IM users said "co-workers," while 33 percent said "friends and family" and 21 percent said both groups equally, according to a new Pew Internet survey.
The danger of unauthorized use: lost productivity, data theft, virus infections and potential harassment lawsuits.
6 IM rules for HR
To get a grip on IM use in ...(register to read more)