• LinkedIn
  • YouTube
  • Twitter
  • Facebook
  • Google+

Lessons from the ‘Undercover Boss’

by on
in Employee Benefits Program,Human Resources,Leaders & Managers,Management Training

For business owners, the reality show “Undercover Boss” has become must-see TV. It features CEOs working undercover at the lowest levels in their own companies. It has, no doubt, encouraged other business owners to look at their operations more clearly through employees’ and customers’ eyes.

Example: Waste Management President Larry O’Donnell worked on garbage trucks and cleaned out portable potties. Along the way, he found dedicated employees who were candid about what could be improved.

But it shocked him to learn that his own policies had created hardships for some employees. Ultimately, the CEO changed some policies and promoted the best employees he found.

Waste Management launched social media sites so employees could share their thoughts, and it created a metric for employee engagement that drives the bonuses of front-line managers.

In another episode, Joe DePinto, the CEO of 7-Eleven, found a light burnt out during a visit to one of the chain’s highest-grossing stores. With so many franchisees to support, maintenance says it could take a month to fix.

Lesson: Question a process that doesn’t make sense. Shouldn’t the company prioritize a repair for one of its top-producing stores?

Like what you've read? ...Republish it and share great business tips!

Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...

We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.

The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.

" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/11798/lessons-from-the-undercover-boss "

Leave a Comment