Smart employers carefully track complaints to show that they respond quickly to alleged discrimination and treat it seriously. Done properly, a tracking system gives you ammunition if you ever need it in court.
Here are some best practices for handling complaints:
- Start by creating an easy way for employees to lodge complaints—e.g., a toll-free hotline or e-mail box to receive initial complaints.
- Then develop a protocol for dealing with any calls or e-mails. Clarify who is responsible for reading the complaints and creating a log or spreadsheet with the relevant information.
- Set strict time limits for the initial response—preferably within one business day.
- Then track those return calls or e-mails in the log, noting whether the employee wants to pursue the complaint.
- Finally, have a standard information packet available and note whether the employee wanted a copy. If so, note the date and method of delivery.
Recent case: Joanne Tillery worked for the Department of Homeland Security and sued for alleged sexual harassment. Tillery said her manager propositioned her.
Federal employees have to file an internal complaint within 45 days, or lose the right to sue. Tillery claimed she tried to contact the department’s Equal Employment Opportunity office many times during that 45-day period.
When she sued, Homeland Security testified that it retains all phone messages, always returns calls within 24 hours, records the complaint and sends out a packet. Its records indicated that Tillery called once, well past the 45 days. The court tossed her case. (Tillery v. Napolitano, No. 09-80572, SD FL, 2010)
Like what you've read? ...Republish it and share great business tips!
Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...
We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.
The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.
" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/11586/follow-these-best-practices-for-tracking-initial-discrimination-complaints "
- Acquiring another company? Buyer beware on employee benefits
- What's this I hear about a 'cooling-off' period in layoffs involving severance pay?
- Review privacy and surveillance policies in light of new California Supreme Court ruling
- Brown nixes 'card check' union elections for farm workers
- Using subcontractors during a strike