Marie’s Answer: Your response to inappropriate requests is politically brilliant, but confronting chronic idleness is a much greater challenge. Here are my thoughts on the situation:
• Your slothful colleagues obviously have a sorry work ethic, but management must share the blame for this unproductive environment. Your boss is either apathetic or incredibly timid, and the higher-ups have done nothing to address the problem.
• If you can identify an influential manager who seems receptive, then you could consider raising the issue. However, it may be time to stop worrying about the agency and start worrying about yourself, because this poorly run organization is a complete mismatch for your personality.
• Since you will never single-handedly change this slacker culture, consider finding a workplace where your drive and motivation will be fully appreciated. Otherwise, you may gradually evolve from a frustrated young employee into a frustrated aging manager.
For suggestions on dealing with problem colleagues, see The Best Way to Complain About Coworkers.