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When you’re promoted to a position where you must manage former peers—or current friends—it’s only natural to want them to like you. But at the same time, as a manager, you need to demonstrate fairness.

Earn the respect of the team and build trust with these tips:

Reserve time to listen, whether colleagues raise personal or professional matters. In many cases, people merely want to express their feelings and know you’ll hear them out.

Follow up. Here’s a simple way to show more kindness while still maintaining your professional distance: Ask follow-up questions about employees’ personal lives.

For example, if a receptionist tells you she intends to volunteer at a local hospital’s blood drive this weekend, ask how it went when you greet her next Monday.

Redirect complaints. If an employee starts complaining, interrupt and say, “I understand what’s bothering you. What steps are you taking to fix it?” Otherwise, you may find yourself buried under the weight of all their crises.

Note: Read more tips in our free report, The Office Communication Toolkit: 10 Tips for Managers.

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