Being an effective manager means confronting those "challenging” employees who, while typically good at their jobs, too often display unprofessional or downright obnoxious behavior.
Simply tolerating such workers is a finger-in-the-dike approach, and it runs counter to two traits of good managers—and decisiveness. Managers who silently put up with such behavior will undermine their own authority.
The best way to tackle such problems is to meet with employees right when you spot the problem behavior. Follow these guidelines, which have the side benefit of protecting the organization from employee claims that they weren't treated fairly.
Explain the problem, impact
When you sit down with the employee, describe the behaviors and tell the employee firmly that those behaviors must stop. Point out the offending behavior using the D-I-S method:
Direct. Precisely pinpoint the problem—don't beat around the bush. Too often...(register to read more)