Managing up aligns desired behaviors, helps senior leaders’ visibility and creates an opportunity for praise.
“Don’t think your boss is getting overwhelmed with praise,” says Quint Studer, CEO of Studer Group and author of Straight A : Alignment, Action, Accountability. “Bosses hear what’s wrong all the time. Very rarely do they hear what’s right.”
Write your boss a thank-you note. Be specific about what you appreciate.
Example: “Debbie, I really appreciate the fact that you always make time for me. I find those time investments to be so important to doing my job well!” What do you think will happen the next time you see Debbie? She will make time for you.
Give your boss information that helps him connect with staff.
Example: A staff member once told Studer about another employee whose sister-in-law had died. “Otherwise, I might never have heard about it,” he says. “Then one day, someone might ask the employee, ‘How do you feel about Quint?’ And that person might say, ‘Oh, he’s a machine. He has no feelings!’” Thanks to the staff member, Studer was able to offer his condolences—and make a connection.
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