Reversing the toll of rudeness — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Rudeness costs an organization in productivity and morale. Consider this survey by the Marshall School of Business (USC), which researched the impact of rude behavior in the workplace:

More than 90% of the 3,000 employees surveyed said they had experienced incivility on the job. Of those, 50% said they had lost work time worrying about the incident; 50% considered changing jobs to avoid a recurrence; 25% cut back their efforts on the job.

The remedy? 

  • Greet people who cross your path during the day, even when you’re in a hurry.
  • Set a courteous tone in meetings by actively listening.
  • Intervene whenever you see rudeness on the job with a simple “We don’t treat each other like that here.”
  • Engage peers in face-to-face conversations rather than always sending e-mail.

Tip: To set a professional tone with co-workers, clients and customers, read our free report, 14 Tips on Business Etiquette.

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