Rudeness costs an organization in productivity and morale. Consider this survey by the Marshall School of Business (USC), which researched the impact of rude behavior in the workplace:
More than 90% of the 3,000 employees surveyed said they had experienced incivility on the job. Of those, 50% said they had lost work time worrying about the incident; 50% considered changing jobs to avoid a recurrence; 25% cut back their efforts on the job.
- Greet people who cross your path during the day, even when you’re in a hurry.
- Set a courteous tone in meetings by actively listening.
- Intervene whenever you see rudeness on the job with a simple “We don’t treat each other like that here.”
- Engage peers in face-to-face conversations rather than always sending e-mail.
Tip: To set a professional tone with co-workers, clients and customers, read our free report, 14 Tips on .
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