Customers who phone the call center at Ascend One, a debtcompany in Columbia, Md., are likely to talk to an employee who’s dressed in pajamas.
Since 2006, the organization has allowed its call center employees to work from home, and about half of them—300 or so—have accepted the offer.
The arrangement has lowered turnover and boosted productivity by about 10%.
The company also offers traditional benefits such as medical, dental and vision coverage, along with a 401(k), tuition assistance, help with adoption expenses, and voluntary benefits such as pet insurance and legal services.
Contact: Jennifer Realo, executive VP, at (410) 910-1735.
Like what you've read? ...Republish it and share great business tips!
Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...
We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.
The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.
" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/10534/virtual-call-center-cuts-turnover-boosts-productivity "