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State to upgrade unemployment comp claims phone system

by on
in Employee Benefits Program,Human Resources

Pennsylvania’s unemployment compensation system—dealing with unprecedented demand during the recession—gets an assist this fall thanks to a $6 million grant from the U.S. Department of Labor.

The state will use the federal funding to replace its existing phone-based unemployment claims system with a new automated system late in 2010.

The new system will cost $5.7 million and will help state unemployment comp officials route calls more efficiently and crack down on unemployment benefits abuse. The new system will also digitally record benefit-appeal hearings.

Over the past year, the administration of Gov. Ed Rendell has created a new unemployment comp web site (www.uc.pa.gov), extended service center calling hours and added about 400 temporary workers to cope with the state’s growing number of unemployed workers.

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